See if your ticket is eligible for a refund here:
If you purchased your ticket online through TrailwaysNY.com, or at one of our retail locations you’re in the right place. Please continue to the next question.
If you purchased your ticket from another carrier or from a 3rd party booking website (e.g., Wanderu, Busbud, etc.), you’ll need to contact them directly to process your refund.
If you purchased a Flex Fare ticket you should continue to, “How do I submit my ticket for a refund?”
Saver Fares are not eligible for a refund.
Have a non-refundable fare type? Try rescheduling your ticket.
We’re working hard to bring online cancellations and refunds functionality to your Driven Rewards account. In the meantime, please submit your refund request below.
- Tickets purchased online are eligible for a refund once the printed date of travel has passed. Refunds may take up to 7 to 14 business days to be processed by our Customer Care Center.
- Tickets purchased at a retail location are typically processed within 5 to 7 business days.
Please note: If you were not logged into your account when purchasing your ticket you must contact Customer Care to submit a refund request.
Ready to reschedule travel online? Follow these steps:
If you purchased your ticket from TrailwaysNY.com – please log in to your account to reschedule travel.
If you purchased your ticket for travel from one of our retail locations you may visit any of our retail ticketing locations to reschedule your travel.
If you purchased your ticket from another carrier or from a 3rd party booking website (e.g., Wanderu, Busbud, etc.,) rescheduling your travel may not be possible. Please contact your ticket seller directly to reschedule your travel.
Having a Driven Rewards account comes with big perks and rescheduling travel is one of them. Log in now and select the upcoming trip you’d like to reschedule by visiting Your Account.
Don’t have an account but want to get on board? Simply register for an account using the same e-mail on file with your ticket purchase – we’ll automatically gather your upcoming trips where you can choose the trip you’d like to reschedule.