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Title VI and ADA Policy

Title VI and ADA Public Notice

Trailways of New York companies Adirondack Trailways, Pine Hill Trailways and New York Trailways operate their programs and services without regard to color, race, national origin or disability, in accordance with Title VI of the Civil Rights Act of 1964 and the Americans With Disabilities Act of 1990. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI or the ADA may file a complaint with the Adirondack Trailways, Pine Hill Trailways and New York Trailways.

Information on the Adirondack Trailways, Pine Hill Trailways and New York Trailways Title VI program, and the procedures to file a complaint, are posted:

  1. on our website
  2. by e-mail from the Compliance Officer: BCook@TrailwaysNY.com
  3. by phone: (800) 225 – 6815 x 168
  4. by surface mail: Trailways Compliance Officer, 499 Hurley Ave, Hurley, NY 12443, USA

The Notice to Beneficiaries is also posted at its terminals in Albany, Kingston, Rochester and the Port Authority Bus Terminal in New York City.

Title VI and ADA Complaint ProcedureTitle VI and ADA Complaint Form

SERVICE NOTICE: We're pleased to announce that the new Kingston Terminal is open and fully operational.